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Write your message for the ear rather than the eye. Remember your audience will be hearing what you have to say. They won't be reading it.
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Use words that are easy for your audience to understand •Avoid technical jargon.
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Keep your sentences short but descriptive. •Avoid statements that sound like edicts: You should…You must…
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Include your audience with statements like, "As you already know…" "I'm sure you've discovered…."
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Sprinkle your message with humor. •
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Tell stories and anecdotes in third person. " I have a friend"… My father always told me…"